Built by engineers.
Accountable to operators.
Automation Consulting Services builds operations infrastructure for $10M-$50M operators. Founded in late 2024 by Matthew Piwko. Run by people who treat your back office the way they would treat production software.
- ✓Developing software since 2018
- ✓Zapier Certified Solutions Partner
- ✓Attio Expert Partner (verified)
- ✓United States based
Why ACS was founded.
Matt Piwko spent more than a decade building production software. The patterns that show up in engineering culture version control, declared contracts, runbooks, observability are the same patterns missing from how most growth-stage operators run their business.
Working alongside founders in the $10M-$50M revenue band, one pattern repeated. The CRM was a spreadsheet with extra steps. Operations lived in Slack threads and tribal knowledge. Admin work rebuilt itself in three places every week. Owners hired more people to compensate, and the operational debt compounded faster than the team could absorb.
Automation Consulting Services was founded in late 2024 to apply software engineering discipline to that exact problem. Not as a marketing campaign or a "digital transformation" pitch. As an operations infrastructure firm engineered to ship working systems that survive personnel changes and scale faster than headcount.
The thesis is simple. Treat your operations the way you would treat your software, because at $10M-$50M, your operations is your software.
What we build by, refuse by, and document by.
Each principle decides a class of decisions before the decisions arrive. The point is to make tradeoffs visible, not to make them disappear.
Engineering discipline over consulting deliverables
Operations infrastructure is engineered, not authored. Every workflow has a specification, a failure mode, and a runbook. Decks describe systems. We build them.
Operational leverage over headcount
A $5M operator does not need ten more people. They need their existing team to stop rebuilding the same work three times a week. Leverage compounds when the system does the redundant work.
Integration architecture over tool sprawl
Most stacks are a collection of subscriptions held together by tribal knowledge. A real architecture has named data flows, declared contracts, and integration patterns that survive personnel changes.
Documentation as a deliverable, not a favor
Every system we ship includes runbooks, integration maps, and operator-readable specs. When the person who built it leaves, the system does not collapse.
Four phases. No surprise invoices.
Every engagement begins with paid discovery so neither side guesses. Build phase ships in iterations you can use. Stabilize phase tightens edge cases. Monitor phase keeps the system from quietly rotting.
Discovery audit
A 90-minute structured operational audit. We map the existing stack, identify the highest-leverage bottleneck, and quantify the cost of inaction. Output is a written audit document.
Build & ship
Iterative builds shipped in usable increments. The first workflow is in production within two weeks, even on multi-month engagements.
Stabilize & document
Real-world traffic exposes assumptions the spec missed. Stabilization tightens edge cases, completes documentation, and trains the operator-owner on the system.
Monitor & evolve
Operations infrastructure rots without maintenance. The monitor phase catches breaking integrations, vendor API changes, and natural drift.
Engineering discipline applied to your operations.
That is the predicate. Not a slogan. The operating definition of the firm.
Every workflow we ship has a specification. Every integration has a contract. Every system has a runbook. Every engagement closes with documentation the operator can hand to a future hire without an inheritance ceremony.
Book a discovery call.
Paid discovery from $500. Output is a written audit, ranked bottleneck list, and recommended scope. If we are not the right fit, we say so on the call.